EFEKTIVITAS PROGRAM KALIMASADA DI KELURAHAN KETABANG KECAMATAN GENTENG KOTA SURABAYA

Abstract

Abstraksi

Peningkatan kualitas pelayanan publik menjadi tujuan utama pemerintah daerah, termasuk melalui inovasi pelayanan yang efektif dan efisien. Salah satu inovasi dari Pemerintah Kota Surabaya adalah Program Kalimasada (Kawasan Lingkungan Masyarakat Sadar Administrasi), yang bertujuan meningkatkan kesadaran masyarakat terhadap pentingnya administrasi kependudukan dan mempermudah akses layanan administrasi. Penelitian ini bertujuan mendeskripsikan efektivitas Program Kalimasada di Kelurahan Ketabang, Kecamatan Genteng, dengan pendekatan deskriptif kualitatif. Fokus penelitian menggunakan teori “lima tepat” menurut Nugroho (2014), dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi, serta analisis data melalui reduksi, penyajian, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa Program Kalimasada tepat kebijakannya, didukung oleh aplikasi KNG yang memudahkan warga dalam mengurus dokumen adminduk, terutama bagi mereka yang terkendala waktu. Program ini telah berjalan sesuai prosedur dan arahan pimpinan, dengan peningkatan antusiasme masyarakat dalam melakukan pembaruan data kependudukan. Program ini juga tepat lingkungan karena memudahkan layanan baik melalui RT rintisan maupun Balai RW. Dari segi proses, masyarakat menerima manfaat positif sebagai solusi atas kendala waktu. Diharapkan ke depan terbentuk forum rutin khusus membahas administrasi kependudukan, diiringi sosialisasi berkala serta penyediaan sarana komputer dan akses internet yang memadai untuk mendukung pelayanan yang optimal.

Abstract

Improving the quality of public services is a primary goal of local governments, including through effective and efficient service innovations. One of the innovations from the Surabaya City Government is the Kalimasada Program (Community Area Aware of Administration), which aims to increase public awareness of the importance of population administration and to facilitate access to administrative services. This study aims to describe the effectiveness of the Kalimasada Program in Ketabang Subdistrict, Genteng District, using a descriptive qualitative approach. The research focus applies the “five rights” theory by Nugroho (2014), with data collection techniques including observation, interviews, and documentation, and data analysis through reduction, presentation, and conclusion drawing. The results show that the Kalimasada Program is the right policy, supported by the KNG application that makes it easier for residents to manage population administration documents, especially for those constrained by time. The program has been implemented according to procedures and leadership directives, with increasing public enthusiasm in updating population data. It is also environmentally appropriate as it facilitates services through both pilot neighborhood units (RT) and community halls (RW). In terms of process, the community benefits positively as a solution to time constraints. It is expected that in the future, a regular forum specifically discussing population administration will be formed, accompanied by periodic socialization as well as the provision of adequate computer facilities and internet access to support optimal service delivery.